Terms and Conditions of Service

1. Provider identity

360Feedbacks, S.A. de C.V., with address at L de Mendizabal 114, Estrella de Oriente, San Luis Potosi, San Luis Potosi, Mexico. Legal contact: [email protected].

2. Acceptance

By accessing or using the 360Feedbacks platform (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

3. Service description

360Feedbacks is a platform to create, manage, and analyze 360 evaluations with reports and related features. The Service may change or evolve over time.

4. Registration and access

Access is provided through Google login. You represent that you have legal capacity to enter into this agreement and use the Service lawfully.

5. Tokens, payments, and trial

The Service may require the purchase of tokens or credits. All payments are final and non-refundable, except where the law requires otherwise. The free trial is not refundable.

Payments are processed by third parties (for example, Stripe). We do not store sensitive card data; payment processing is handled by the payment provider.

6. Permitted use

You agree to use the Service lawfully and not attempt to compromise security, reverse engineer, run unauthorized automation, or engage in fraudulent use.

7. Customer data and content

You are responsible for the data and content you submit, including having the rights and consents required to process them. You grant us a limited license to process such data to provide the Service.

8. Intellectual property

The Service, its software, design, and content are owned by 360Feedbacks or its licensors. No rights are granted beyond the permitted use under these Terms.

9. Availability and support

We aim for continuous availability but do not guarantee uninterrupted operation. We may temporarily suspend the Service for maintenance, improvements, or causes beyond our control.

10. Limitation of liability

To the extent permitted by law, 360Feedbacks will not be liable for indirect or incidental damages or loss of profits arising from use of the Service.

11. Termination

We may suspend or terminate access if you breach these Terms. You may stop using the Service at any time.

12. Changes to the Service or Terms

We may update these Terms. The current version will be posted on this page with the effective date.

13. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States. Any dispute shall be submitted to the competent courts of San Luis Potosi, Mexico, unless applicable law provides otherwise.

Annex for United States users

If you reside in the United States, certain consumer rights and local laws may apply and cannot be excluded. Where applicable, those rules prevail over conflicting provisions of these Terms.

The Service is offered from Mexico. If a competent authority in the U.S. requires specific provisions for your jurisdiction, they will apply only to the extent required by law.